General Terms and Conditions of Use and Membership

General Terms and Conditions of Use and Membership of the "CLOSE TO YOU" loyalty program

Maison Close

The UK "Close to You" loyalty program (the "Program") is developed and managed by Muse (Maison Close), a simplified joint stock company with capital of €128,342.00 and registered under number 878.760.495 at the Marseille Trade and Companies Register (13006) sis 167 rue de Paradis in Marseille, France (13006) ("Maison Close").

 

Article 1 - Purpose and scope of the Program

These general conditions of use and membership (the "General Terms and Conditions of Use" or "TCU") define the conditions of participation in the Program, which allows Maison Close customers co collect points and allows them to enjoy benefits after making purchases on the website: https://uk.maison-close.com/ (the "Site") (the "Members" or the "Member"), depending on the amount spent and the frequency of purchases made on the Site. 

Maison Close and the Member may hereinafter be referred to, individually or jointly, as a "Party" or as the "Parties".

The Program is only accessible via the Maison Close website and excludes all the stores of our partner retailers of "Maison Close" products.  Members therefore acknowledge that any purchase of "Maison Close " products, outside the Site, does not entitle them to collecting any points or to any benefit.

The Program is not accessible to Maison Close employees.

 

Article 2 - Terms and conditions for joining the Program

 Membership of the Program is free.

Membership of the Program implies the creation of a customer account and acceptance of these Terms and Conditions of Use.

The creation of a customer account and membership of the Program are subject to the Member providing all the following information:

  • Title (Mr/Mrs/Miss/Ms/Mx/Prefer not to say)
  • Last name, First name
  • Date of birth
  • Email address

Customer account creation and membership of the Program will only be validated by Maison Close if all the compulsory information listed above (the "Compulsory Information") is filled in and is, moreover, usable.

Membership of the Program will be automatic for all Maison Close customers:

  1. as long as they have a customer account or,
  2. for all new customer accounts.

The Program is accessible on the Maison Close website, via the Member's customer account in the "Rewards" section. 

Any Member may terminate their membership in the Program by contacting customer service or under the conditions set out in Article 4.1 below.

The Program applies only to the specific member. It is individual and is in this member's name only.

In the same way that each Member may only have one (1) customer account, each Member may only register for one (1) membership of the Program.

 

Article 3 - Program content and operation 

  • Program operation

The Maison Close loyalty program allows each Member to:

  • collect points when making purchases on the Site or when performing certain actions;
  • one-off or recurring benefits as described below.

The Maison Close loyalty program distinguishes between a number of special benefits which correspond to the following statuses:

STATUSES

CONDITIONS

PURPLE

 

for Members who have collected 0 to 599 points

 

BLACK

 

for Members who have collected 600 to 999 points

 

WHITE

 

for Members who have collected 1,000 to 2,499 points

 

GOLD

 

for Members who have collected 2,500 points or more

 

 

Membership of the Program automatically gives the Member PURPLE status.

Members can reach the BLACK, WHITE and GOLD tiers based on the number of points they have collected.

Members who collect loyalty points are entitled to:

  1. retain the tier they have reached and the unique benefits and rewards associated with that tier; and, if the conditions are met,
  2. reach a higher tier enabling them to enjoy greater benefits; the move to the higher tier takes place immediately on reaching the number of points required by the tier in question.

For Members who have reached the BLACK, WHITE, and GOLD tiers, accumulated points do not expire. They remain permanently acquired with no time limit and are not subject to any recalculation by Maison Close.

Maison Close reserves the right, after informing the Member in advance on the Site or by email, to change the points scale shown above at any time. Note that this change will not entitle the Member to any compensation from Maison Close.

 

  • Points collection procedures:

With each new purchase on the Site, Members collect loyalty points according to the principle 1 £ = 1 point (including delivery costs). Validated points will be available immediately after any purchase on the Site.

Members must first log in to their customer account on the Site before they can collect points, which happens each time they make a purchase when logged in.

Certain actions carried out by the Member also earn points:

  • Program membership: + 20 points;
  • Make a second purchase: + 30 points;
  • Newsletter sign-up, as follows:
    • Members must log in to their customer account.
    • once logged in, Members must enter their email address in the "Join us" section in the website footer and click the arrow to confirm: + 20 points;
  • Transition to a higher status:
    • For changing from PURPLE to BLACK status: + 50 points.
    • For changing from BLACK to WHITE status: + 100 points.

    • For changing from WHITE to GOLD status: + 150 points.

  • For each new follow on the "Maison Close" Instagram account - https://www.instagram.com/maison_close/  in the following manner:
    • Members must log in to their customer account
    • once logged in, Members must click "Follow us on Instagram";
    • once on the "@maison_close" Instagram page, the Member must click "Follow the page": +10 points.
  • For each new follow on the "Maison Close" Tiktok account - https://www.tiktok.com/@maisoncloseofficial in the following manner:
    • Members must log in to their customer account
    • once logged in, Members must click "Follow us on Tiktok";
    • once on the "maisoncloseofficial" Tiktok page, the Member must click "Follow": +10 points.
  • For each new follow on the "Maison Close" Pinterest account - https://fr.pinterest.com/maisonclose/ in the following manner:
    • Members must log in to their customer account
    • once logged in, Members must click "Follow us on Pinterest";
    • once on the "maisonclose" Pinterest page, the Member must click "Follow": +10 points.

Gift card purchases also earn loyalty points (based on the same principle 1 euro = 1 point). However, please note that the purchase of a Maison Close product on the Site using a gift card will not earn points.

Maison Close reserves the right to modify the points scale at any time. Information about changes to the points scale will be posted on the Member's account in the "Rewards" section and will be communicated by email.

Points collected on a purchase that has been reimbursed in full will be cancelled and deducted from the Member's loyalty account.

For partial refunds, only the loyalty points collected on the items returned will be deducted from the Member's loyalty account.

Maison Close expressly states that the points issued have no commercial or heritage value and are non-transferable.

 

  • Points validity period

The points collected by the Member do not expire.

    • Checking the number of points

    The number of points acquired by the Member can be viewed in the customer account in the "Rewards" section on the Site.

    The points balance can also be provided by contacting Customer Service.

    • Overview of the benefits of statuses:

    STATUSES

    BENEFITS

    PURPLE

    ·       £10 free on the Member's birthday for purchases over £100

    ·       Loyalty gift on the anniversary date of membership for purchases over £100

    ·       Access to the private line

    ·       Free delivery on purchases of £200 or more

    BLACK

    ·       £15 free on the Member's birthday for purchases over £100

    ·       Loyalty gift on the anniversary date of membership for purchases over £100

    ·       Access to the private line

    ·       Free delivery on purchases of £200 or more

    ·       10% discount on stockings and tights excluding nylon, valid once only on the purchase of stockings and tights once the Member reaches BLACK status. 

    WHITE

    ·       £30 free on the Member's birthday on purchases of £150 or more

    ·       Loyalty gift on the anniversary date of membership for purchases over £100

    ·       Access to the private line

    ·       Free delivery with no minimum purchase

    ·       10% discount on stockings and tights excluding nylon, valid once only on the purchase of stockings and tights once the Member reaches WHITE status.  

    ·       Priority access to customer service (a direct line has been set up on the following number: +33 (0)4 96 16 06 46)

    GOLD

    ·       £50 free on the Member's birthday for purchases over £300

    ·       Loyalty gift on the anniversary date of membership, no purchase necessary

    ·       Access to the private line

    ·       Free express delivery

    ·       15% discount on stockings and tights excluding nylon, valid once only on the purchase of stockings and tights once the Member reaches GOLD status.

    ·       Preview access to the collections

    ·       Priority access to customer service (a direct line has been set up on the following number: +33 (0)4 96 16 06 46)

     

    • Combining Program benefits and other discounts

    Unless otherwise indicated, the offers and discounts available through the Program cannot be combined with:

    • any other offer that is part of the Program;
    • other ongoing offers on Site;

     

    Article 4 - Duration of Program membership 

    • Members' non-use of the Program and Members' termination of their own Program Membership

    If the Member does not use the Program for a period of three (3) years, they will no longer receive sales promotion emails from Maison Close. The cessation of sales promotion emails does not result in the Member's membership of the Program being terminated.

    If the Member wishes to terminate their membership of the Program, they may do so by contacting Maison Close Customer Service by:

    • sending a written request to the following address MAISON CLOSE, société MUSE, 167 rue Paradis - 13006 Marseille, France; or
    • calling Customer Service on +33 (0)4 96 16 06 45, stating the reason for the call.
    • contacting customer service by email at the following address: dpo@maison-close.com
    • Maison Close customer account freezing and suspension of Program membership

    The Member undertakes to comply with these General Terms and Conditions of Use of the Program.

    Maison Close reserves the right to freeze the Member's customer account and automatically suspend the Member's membership of the Program in the following cases and conditions:

    • Any fraud, suspicion of fraud, misuse of the Program and/or use that does not comply with these General Terms and Conditions, especially in the event of fraudulent, abusive and/or misappropriate use of the Program, an abnormally high number of transactions or, more generally, any breach of these General Terms and Conditions of Use;
    • If a Member creates multiple customer accounts and/or has multiple memberships in the Program.

    Any suspension of a Member's membership of the Program by Maison Close for one of the aforementioned reasons will result in the Member's customer account being frozen.

    Suspension of the Member's membership of the Program by Maison Close, for one of the aforementioned reasons, will result in the loss of all the rights and benefits of the Member connected with membership of the Program as well as the loss of all the history and rewards connected with the Member's loyalty account.

    Maison Close has implemented permanent control and monitoring systems to avoid any potential risk of fraud in the use of the Program.

     

    Article 5 - Modification or termination of the Program by Maison Close

    All or part of the Program may be suspended, altered or cancelled by Maison Close.

    If the Loyalty Program is discontinued, Maison Close will inform Members by means of a notice on each Member's loyalty account and by means of a special email communication.

    Cancellation of the Program will not entitle the Member to any compensation from Maison Close.

    Article 6 - Liability and limitation of liability clause

    Maison Close cannot be held responsible, to the fullest extent permitted by current legislation, for any direct or indirect consequences of any malfunctions in the Loyalty Program, and particularly if a malfunction makes it temporarily impossible for the Member to collect points entitling them to benefits.

    Maison Close undertakes, if the Loyalty Program malfunctions, to do its utmost to ensure that the Member can enjoy their benefits on presentation of all supporting documents (proof of purchase, etc.).

    Maison Close cannot be held responsible if the non-execution or poor execution of its obligations is attributable to a case of force majeure as defined by article 1218 of the French Civil Code and case law.


    Article 7 - Complaints and information 

    For any information, complaint or question relating to the Loyalty Program, the Member may contact Customer Service by the following means:

    • By telephone on +33 (0)4 96 16 06 45
    • By post to the following address MAISON CLOSE, société MUSE, 167 rue Paradis - 13006 Marseille, France
    • By email via the contact form

    Article 8 - Personal data 

    • Collection of the Member's personal data

    For the purposes of operating the Loyalty Program and in its capacity as Data Controller, Maison Close is required to collect personal data concerning the Member and, notably, all of the Compulsory Information as this term is defined in Article 2 above.

    For the processing of all personal data, Maison Close uses the services of Yotpo Ltd, as Subcontractor.

    The Compulsory Information will be collected by Maison Close via the Site when the Member creates their customer account.

    In addition to collecting the Compulsory Information, Maison Close may, during the Member's use of the Program, collect other personal data relating to the Member (the "Additional Information"). This Additional Information may enable Maison Close to improve its knowledge of the Member and, where appropriate, to offer a tailored experience, particularly in the context of sales offers or special operations.

    Maison Close is responsible for processing personal data.

    • Exercise of the Member's rights of access, rectification and deletion of personal data

    Pursuant to the General Regulation on the Protection of Personal Data ("GDPR") and the French Data Protection Act of 6 January 1978, each Member has an individual right to access, rectify and/or delete their personal data at any time.

    To exercise their rights, Members may delete their personal data by making a request to "rectify and/or delete" their data by contacting Customer Service by email at the following address: dpo@maison-close.com

    For any additional information relating to the collection and processing of their personal data, Members may refer to the Maison Close personal data policy available at this link: https://uk.maison-close.com/policies/privacy-policy

    For the purposes of this article 8, any term beginning with a capital letter and not defined in these Terms and Conditions of Use shall have the meaning given to it in the GDPR.

    Article 9 - Applicable law and settlement of disputes 

    These Terms and Conditions of Use are governed by French law.

    Any dispute arising from the interpretation or performance of these Terms and Conditions of Use shall be brought before the French competent courts.

    In addition, if a dispute arises from the interpretation or performance of these General Terms and Conditions of Use, the Parties undertake to seek an amicable solution before taking any legal action.

    In this respect, Maison Close guarantees the Member free and effective recourse to a consumer mediation system. As such, Maison Close has appointed as consumer mediator The Paris Mediation and Arbitration Centre.

    The Member is also reminded that, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union available at this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.

    Finally, if you have any questions, Maison Close reminds you that the Member may contact Customer Service by the following means:

    • By telephone on +33 (0)4 96 16 06 45
    • By post to the following address MAISON CLOSE, société MUSE, 167 rue Paradis - 13006 Marseille, France
    • By email via the contact form